Friday, July 27, 2012

Planned Outage - Home and Shared Folders 7-29

There is a scheduled outage for maintenance Sunday, July 29 from 9:00am - 10:00am affecting the following home and shared folders:
 
UKP GroupWise archives.
 
Home and Shared folders for AHEC, Budget, CMN, Compliance, ContinuingEd, Employee Health, EVC's Office, External Affairs, Institutional Finance, FO, HR, IR, LAR, Purchasing, and Student Services.
 
Once the maintenance is complete, some workstations may need to be restarted in order to access the affected folders.

Tuesday, July 24, 2012

Learn more about Microsoft Exchange

There will be an open session on Friday, July 27 from 11am to 12:30pm in G013 SON. Following the presentation, there will be a 30 minute Q&A session. This session is to explain the upcoming changes to the campus email system.  All University and UKP faculty and staff are invited.

Thursday, July 19, 2012

Reminder! Beginning on 8/1/2012 Information Resources will begin upgrading any PC on campus that is still running Office 2003 to Office 2010. (If you are running Office 2007, you are free to upgrade to Office 2010 at anytime by also following the below steps.)
 
This upgrade is part of the on-going project to migrate from the GroupWise email system to Microsoft Exchange. 
 
You may manually upgrade your computer to Office 2010 by following these 4 steps:
1) Locate and double click the Desktop Manager icon on your desktop. It looks like a "Rocket Ship" - If you can not locate the Desktop Manager, please call the Helpdesk at 8-7995.
2) On the left side of the Desktop Manager, click on "Software Deployment Portal"
3) Locate "Microsoft Office Professional Plus" from the list of applications and click on the check box
4) At the bottom of the Software Portal, click "Deploy"
 
This will uninstall Office 2003 and install Office 2010. The process can take up to 30 mins. depending on the speed of your system.
 
We recognize that there may be vendor applications that are incompatible with Office 2010. If you believe that because of a specific application on your PC that you can not be upgraded to Office 2010, please contact the Customer Support Helpdesk at 8-7995 so we can discuss options with you.
 
Thank you,
Matthew Fuoco
Director, Telecommunications and Networking
The University of Kansas Medical Center

Tuesday, July 10, 2012

Technology Outage Notification: Some Inbound Email Delayed : RESOLVED

Resolved:

It was determined Monday afternoon that one of the three Medical Center inbound email gateways was not processing email coming in from the internet.  The issue was resolved and the delayed messages were processed by 10:30 PM Monday night.

Saturday, July 7, 2012

Technology Outage Notification: Scheduled Outage for Student Post Offices has been completed

The hardware maintenance scheduled for the GroupWise Student Post offices has been completed.

Thursday, July 5, 2012

Technology Outage Notification: Scheduled Outage for Student Post Offices this coming Saturday

The GroupWise Student Post offices will be down on Saturday, July 7th from 6:00am until approximately noon for hardware maintenance.