Thursday, December 15, 2011

This morning 12/15 the Help Desk has received a number of calls from users indicating the McAfee Antivirus detected and deleted a virus. This has been researched by Information Resourses and identified as a false positive by the antivirus software. This message will only be displayed if the computer you are using is running Windows XP. This does not occur on Windows 7 computers. A fix has been put in place but may take a few hours to propagate to all systems across campus. If you see this popup message just close the message box and hit cancel to the file restore prompt. This will clear the message and the system will run normally. If you still have questions or concerns you can contact the Customer Support Help Desk at 913-588-7995.