Monday, October 31, 2011

Random Email going to Junk Mail folder

We have received a few reports today that some email is going to the GroupWise Junk Mail folder when the email is clearly not junk mail.  We think the issue was due to a corrupt configuration file.  If you receive any new email (dated any time after 6:40pm on 10/31) in the Junk Mail folder that should not have been placed there, please contact the help desk at 913-588-7995.

Some email being directed to "Junk Mail" folder

Information Resources discovered that some external email was incorrectly being directed to the GroupWise "junk mail" folder instead of the "in-box". Users missing email should check the "junk mail" folder prior to contacting the Helpdesk. The issue had been resolved.

Friday, October 28, 2011

University Firewall Upgrade

On Wednesday November 2nd at 4:00AM Network Development will be upgrading the University firewalls.   This will be a zero-downtime upgrade.  No outage is expected.

Tuesday, October 25, 2011

IE 7 Upgrade to IE8

Microsoft is no longer supporting IE7. Starting tomorrow (10/26/2011) all Windows XP machines that have IE7 (Internet Explorer) installed will be upgraded to IE8. The upgrade will happen "behind the scenes" while your computer is idle. When the upgrade is completed, users will be asked to save all open work and restart your computer for the upgrade to be finalized. If you have any problems, contact the Helpdesk at 8-7995.

Sunday, October 23, 2011

Phone Directory Issues Resolved

At 8:20pm the phone online phone directory issues were resolved.

Online Phone Directory Issues

As of Sunday, October 23rd at 7pm, we're experiencing some issues with the KUMC online phone directory not responding to queries. The issue is actively being looked at.
 

Friday, October 21, 2011

Error on main KUMC website www.kumc.edu

At 10:06am today10/21/2011 an error was reported when accessing the main KUMC website www.kumc.edu IT is aware of the issue and is currently working on it.

By 11:15am on the 21st it appears our instability issues across the kumc.edu web site have been resolved. We're continuing to monitor closely throughout the day.  We apologize for the inconvenience.

Wednesday, October 19, 2011

Novell Messenger Now Available Without VPN

You can now use the Novell Messenger instant messenger client without having to first engage KUMC's VPN system. The Novell Messenger ties directly into the GroupWise address book and email client, and provides secure live communication with colleagues at KUMC. Links to download Windows, Mac, and Linux clients are on the Computing tab of myKUMC.

Thursday, October 13, 2011

Content Mgmt System Update, 10/21

At approximately 7am on Friday, Oct 21st, we will be upgrading the Ingeniux content mgmt system to a new version. Users of www.kumc.edu should not experience any downtime, but some subdomains such as pa.kumc.edu or salina.kumc.edu may experience up to 15 minutes of downtime between 7am and 8am.

Users of the CMS will be contacted directly with info on the updated user interface and other enhancements, but please contact Jameson Watkins at jwatkins@kumc.edu or x87387 if you have any specific questions.

Blackberry Delays - Resolved

The backlog of  email to blackberry users at the Medical Center appears to have been cleared over night.  

Wednesday, October 12, 2011

Blackberry Delays


RIM (Research in Motion) is currently working on an issue causing intermittent service to Blackberry’s across the country.   The Medical Center appears to be affected by this outage.   We will update the blog once we confirm that the issue has been resolved.

Thursday, October 6, 2011

Intermittent Inbound Email Delay

It was determined midday Wednesday, Oct 5th, that the Medical Center was experiencing issues with hardware causing delays in a portion of our inbound email from the Internet beginning on Monday, Oct 3rd, but are uncertain on the exact time.
 
The issue has been resolved, and all delayed email was processed by early Wednesday evening.